More and more companies are deciding to The connection of MS Teams to the public telephone network via SIP Trunk makes it possible to make calls to any landline or mobile connection in the world directly from the Microsoft Teams client.
The advantages are obvious: you have all calls in just one tool and also use all the functions of Microsoft Teams, such as file transfer, appointment management and conferences (web, audio and video). A smart decision in view of the ongoing Corona crisis and home office phases!
We would like to share 5 practical tips with you on how you can upgrade your Microsoft Teams client to an IP telephone system without any problems – and thus also be able to make external calls:
5 important considerations before switching to Microsoft Teams telephony
1. Document your telephony requirements
A Microsoft Teams telephony solution offers many possibilities – but some functionalities of a telephone system can only be implemented in conjunction with a .
Therefore, think in advance about what requirements you have for a telephone system : Which telephony functions and applications do you already use nepal phone number library or which would you like to use in the future? Ask your employees or colleagues about this!
2. Meet the technical requirements
It doesn’t take much to integrate your telephony into Microsoft Teams (“Direct Routing”). However, you should definitely take care of these three requirements before starting the project:
- A corresponding Microsoft/Office 365 license for .
- A compatible, certified and redundant “Session Border Controller” (SBC) that your telephone network operator provides you in its cloud.
- The connection to the public telephone network via a .3.
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Choose a competent telecom network operator
It may sound banal, but choosing the “right” telephony network operator (SIP provider) is the key to your Microsoft Teams telephony project. Telephony integration in MS Teams is now supported by many network operators. So how do you make the right decision?
This is what you should pay attention to when choosing a reliable telephone network operator:
- Is the provider an established company on the the delivery rate of an sms campaign sms is generally very high market? Does it have experience with implementing Microsoft Teams telephony?
- Are cheap international calling rates offered to landlines and mobile networks – especially to your frequent calling destinations?
- with a cloud-based IP telephone system if required ?
- Are other telecommunications services available, such as
- Do you have a personal contact person and is this person easy to reach? Is there a 24/7 emergency hotline for technical problems?
This is how easy the switch to Teams telephony was for yuutel customers NAVAX
4. Get sound support for the transition
Even if setting up Microsoft Teams telephony is not rocket science, before starting the project, clarify whether your Microsoft specialists in the company have enough resources and know-how to configure the Microsoft Team account internally.
If this is not the case or only partially the case, it is recommended to outsource the setup to a certified Microsoft partner .
With a competent telecom network operator at your side, you can be sure that the telephony part will be implemented successfully. When choosing your provider, make sure you have the appropriate support – this will save you time and stress in an emergency!
If you have opted for a hybrid solution in combination with a cloud telephone system, your VoIP telephone system provider will be happy to configure the telephone system for you . This guarantees an easy-to-use self-service portal for later!
5. Plan enough time for the test phase
As with all changes, take enough time to thoroughly test your new Microsoft Teams telephony solution. It’s best to incorporate the tests into your canada data daily work routine. This will give you the most realistic impression possible.
Check and document whether all processes, functions and settings have been adopted in the new system and are functioning correctly.