To order this service outside the CIS (foreign sites), you should type in the search phrase “Online Reputation Management”, there are no worthy Russian-language analogues yet. Reputation in search giants. Analysis of mentions, timely responses to positive and negative reviews, opinions. Promotion of your own Internet resource + several additional sites to create a positive reputation in the first positions in the search. Who will benefit from SERM? Brands (including personal), goods, companies, individual web resources, public figures – the main target audience. Whether you need to create a positive online image or not – decide for yourself! We motivate customers and clients to leave positive reviews A negative opinion will be left in any case – normal human psychology.
If everything was good, the service was performed
At a good level or the product exceeded jamaica phone number library expectations. It becomes more difficult to get an opinion. You need to additionally motivate the person to do this. Follow our instructions: Improve your service. Look at your competitors; how they answer the phone; what actions they take; what they would improve, etc. Bring your product or service to the level where you would recommend it to your own family and friends. Ask for feedback from customers and clients. Tell where you would like to see the person’s opinion; emphasize the honesty of the review.
There is a chance that it will be negative.
But then you will know exactly what needs to be corrected – this is the point of feedback. Read also SEO Marketing Do you need a SERM manager? You have noticed that a brand, product or service has ceased to be in demand, you have noticed the emergence of a huge number of unfounded negative opinions about the product – this is black PR from competitors. We have fixed it, but the reviews in search results, on sites like what is the season? otzovik.com, are still mostly marked with a “-” sign – it also makes sense to contact a specialized agency or a freelancer with experience providing this service.
Negativity is easier for people to accept.
So positive reviews should be neat, as buy lead humane and diverse as possible – it is important not to overdo it. Be sure to take this into account and keep the information field clean. The most powerful influence on SERM is how you work with the client. then the buyers themselves will form a positive reputation. If you try to give the company or product advantages that do not exist, then SERM can only bring short-term results. FAQ What is SERM in simple terms? SERM is a special technology for managing the reputation of a company/brand on the Internet.