Although the way we communicate has evolved, telephone sales are like classic Converse boots : they never go out of style. That ability to convince the customer with your voice in real time is a quality that must be continually reinforced to adapt to the new times.
Serving customers over the phone is something that needs to be done very intelligently: every word has a purpose. If we understand it that way, we know that the best thing to do is to approach each customer with a strategy in hand to capture their attention and guide them to the conversion phase.
That’s why, in this article we want to show you 8 techniques with which you can sell in 2023.
How to make phone sales in 2023?
Before you pick up the phone to call with any questions, ask why you are calling, what you want to sell and how you want to achieve it. Don’t venture to call recent mobile phone number data anyone without having a plan of action, at least in your mind.
Many years ago, businesses didn’t have as much access to information as they do now. When a customer leaves their details on your website, a mailbox at your business, or any other sales channel you have, you basically have a notion about the person and a starting point to engage them.
Having a sort of “sales script” gives you the advantage of anticipating customer requests and having answers at hand. But not only that, a key to success is personalization and the ability to learn more about the customer with open-ended questions.
The way you present your product or service opens up more opportunities for you to make sales over the phone. Saying you offer “fumigation of offices or apartments” is not the same as saying “we rid your spaces of unwanted insects, pests and rodents.”
In the midst of any customer question
Avoid words like “I don’t know” or “I think so.” You must be sure of what you say and always prepared to offer appropriate answers.
But beyond any tactic, the key to success in telephone sales is to put together a strategy and follow it to the letter. As long as you have a roadmap in your hands, urls that make all this happen. serving each client will become a simpler process. You can prioritize these points:
- Greet them cordially and introduce your name and that of the company.
- Describe the services the company offers and ask the customer questions. How can we help?
- If you don’t know the client’s name, ask them. It could be something like: Who would I have the pleasure of speaking with?
- Listen carefully and take notes of what he says.
- Evaluate what aspects you can address and explain which of your products or services best suits their requirements.
- Use sales-driven phrases. Action verbs like “save,” “try,” “sign up,” and “get” often get results.
- Avoid questions where the customer can answer NO.
- From the beginning to the end of the conversation, it is important to personalize the call. Address the customer by name and speak with great respect.
- Ask for other contact information so you can follow up.
For large telemarketing teams, it is advisable to practice over and over again to fine-tune processes and achieve higher levels of success on each call.
Complete your phone sales strategies with Whaticket: give your WhatsApp superpowers
Telemarketing is not the only way to generate conversions. In fact, most customers of this generation prefer to communicate with companies via WhatsApp and social networks.
To provide quick responses and manage each conversation fully, you should integrate Whaticket CRM. With our software you can increase the number of agents connected to the same WhatsApp number by up to ten, configure chatbots, view the performance of the brazil data work team in real time and have a centralized inbox to manage all the messages you receive from Facebook, Instagram and WhatsApp from one place.
Boost your sales and bring order to your customer service channels with Whaticket CRM!