Data is becoming increasingly valuable. The amount of information will grow rapidly.
Analyses and management of data and databases are the basis for the development of every company.
In the summary of an interesting panel discussion at the Data Economy Congress, it was stated:
- The amount of data will grow geometrically.
- Sales and customer service will be heavily supported by AI Agents.
- AI will draw on increasingly larger amounts of company data.
- AI will support many processes of every Enterprise.
- Metadata, i.e. structured information, will become increasingly important.
- Quick access to data and its analysis will be key.
- Data security and ethics will be a major challenge for companies.
There are great AI threats that will simultaneously be overcome by AI.
In reference to our publication on cash app database below you will find additional, important information on how to serve customers. By combining and using the information from both publications, you will become a very good expert in customer service.
And if you are not in customer service, then read this information as well, because it will be useful to you when you call customer service or it may be useful in your private life.
1. Remember that when working in customer service, you always have to demonstrate a lot of knowledge and empathy.
2. When using the above phrases, always put yourself in the other person’s shoes.
3. Always be honest when talking to a customer, then you will quickly establish a relationship with them.
Never treat a customer like a petitioner
Who called or wrote to ruin your day. They are simply frustrated with something or want to clarify a specific issue that is troubling them.
5. Usually, about 80% of cases can be quickly and “painlessly” resolved during the first conversation.
The remaining 20% of cases are slightly more complex or difficult.
6. A better customer is one who informs your company, i.e. calls or sends a message, about what they are dissatisfied with. There are only 5% of such customers. On the other hand, 95% of customers will not say or write anything, but will immediately start shopping at a competing company.
7. Customers who report a problem and the company helps to solve it quickly become regular, loyal customers for years. Additionally, they become ambassadors and promoters of this company and recommend it to their friends.
If you are an employee of the Customer Service Department (DOK)
Customer Service Office (BOK), gain the necessary knowledge as soon as possible. Learn more about: the company your what is green marketing strategy work for, its history, mission, brand, products, services, procedures, processes and professional customer service. Find out what comments customers most often report? How can you help them?
9. If you are a team manager, take care of training and retraining of the entire team. Analyze the reported comments and complaints. Then, together with other managers and the company’s management, improve or eliminate the faulty links.
Systematically examine the level of satisfaction of current customers
The reasons for the departure of former customers.
11. Conduct an analysis after each study, draw china data conclusions. Systematically organize training and implement changes.
12. Remember that customer service is the responsibility of not only the people directly serving customers, but all employees in the company.
That is why even in the fastest growing companies, the employee motivation system is linked to the customer satisfaction indicator.